Cancelling/Reporting Lost or Stolen Cards

For calls originating in Canada:
1-800-LOST111 or 1-800-567-8111

For calls originating outside of Canada:
(306) 566-1276 (collect)

Direct Payment and ATM Access

MemberCard® Debit Card allows easy access to your funds, worldwide, 24/7 at the touch of a few buttons. Get cash, pay bills, make deposits and transfer funds.

New! Starting September 1, 2010, Peoples Credit Union will be phasing in CHIP MemberCard® Debit Cards to all cardholding members. All active MemberCard® Debit Cards will be replaced by year-end 2010 with a chip card. A chip card (or smart card) is a credit or debit card that contains an embedded computer chip. The computer chip allows the card to store and process data, and chips contain a multi-layered defense system that helps in fraud protection and safeguarding personal information. To use a debit card with a chip card, cardholders will insert their card into the terminal rather than swipe their card. The card must be left in the terminal until the transaction has been completed, including entering their Personal Identification Number or PIN.

The Exchange® allows our members convenient, surcharge free access to DEPOSITS and WITHDRAWALS at numerous additional ATMs across Canada. THE EXCHANGE® is a shared network of ATMs across the country that allows cardholders from any participating financial institution to access full function ATM services, including withdrawal and deposit-taking services on a surcharge free basis. Credit Union members who use THE EXCHANGE® ATMs versus conventional ATM networks will save an average of $1.50 per transaction.

More information on participating financial institutions, their ATM locations and THE EXCHANGE® is available on their website: www.the-exchange.ca

Automatic Teller Machines (ATMs) Locations

8034 Yonge Street (Stroud Branch), Innisfil ON
Full service lobby and drive-thru

5479 Yonge Street (Trotter's Esso), Gilford ON
Cash dispense only

1040 Innisfil Beach Road (Alcona Branch), Innisfil ON
Full service lobby and drive-thru

Suite 102, 274 Hurst Dr. (Tollendale Branch), Barrie ON
Full service exterior

133 Owen Sound Street (Shelburne Branch), Shelburne ON
Full service lobby

7315 Yonge Street
Innisfil Multi-Use Recreation Facility, Innisfil ON
Cash dispense only

Attending University? ATM Reference List for Peoples Credit Union Members

ATM Directory Reference Guide for Students

Using your debit card outside of Canada

If you will be travelling outside of Canada, you can use your Peoples Credit Union MemberCard® at any ATM that is part of the Cirrus® network. Just look for the logo shown below:

Look for No SUR!, a surcharge free ATM network in the United States. Complimenting the existing 190,000+ Exchange network ATMs in the US, is a network called No SUR! The No SUR! network has over 900 surcharge free ATMs and all are identified with the No SUR! brand. Peoples Credit Union members are guaranteed their withdrawals are surcharge free at all of these ATMs and new ATM locations are always being added to No SUR! You can easily identify these ATMs using the US EXCHANGE/ACCEL ATM locator, or while travelling in the US simply look for the No SUR! brand displayed on the ATM as shown above.

Consumer Safety-tips for Debit Card Use:

1. Your debit card is the key to your account(s). You should never lend your card to anyone, including friends and family.
2. Do not carry your Personal Identification Number (PIN) in written form, unless the written PIN is not carried next to the debit card and is thoroughly disguised.
3. When selecting your PIN, you should always avoid the obvious and never use your address, telephone number, date of birth, or social insurance number.
4. You should never let your debit card out of sight when conducting a transaction.
5. You should always conduct transactions with your debit card when and where you feel most secure.
6. When conducting a transaction, you should use your hand or body to shield your PIN.
7. After completing a transaction, you should remember to take your banking card and, if provided, your transaction record.
8. If your banking card is lost, stolen or retained by an Automated Teller Machine (ATM), you should notify your Credit Union immediately.
9. No one from your Credit Union will ever request that a member provide him or her with their PIN.
10. You should remember that your safety comes first. You should report any theft incident to the police and your financial institution.