Accessibility Statement and Policy

The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability.

The Accessibility Standards for Customer Service (“the Standard”) has been established under the Act to ensure goods and services are, where at all possible, equally accessible to every member of the public.

We at Peoples Credit Union strive to provide an accessible customer/member service experience.  In fulfilling our mission, vision and values and being committed to providing superior service, Peoples Credit Union will make every reasonable effort to ensure all experiences are positive ones and consistent with the principles of dignity, equality of opportunity, integration and independence.

Our Accessibility Policy is available below by clicking on the Accessibility Policy link.

Accessibility Policy

If you are unable to access the Policy, we have alternatives in place at our branch.  Please call or visit any of our branches. 

Feedback
Peoples Credit Union welcomes and appreciates feedback regarding its Accessibility Policy and its implementation.  Feedback can be provided in the following ways:

1. In person at any of Peoples Credit Union branch locations or Head Office by speaking with the Branch Manager or Member Relations Officer.
2. By telephone to any of Peoples Credit Union Branch or Head Office location.
3. In writing to any of the mailing addresses.
4. Electronically by emailing info@peoplescu.ca.
5. By completing a Member Relations Form in any branch.  You can get a form from any Peoples Credit Union staff member.
6. By completing a feedback form.

All addresses, locations, phone numbers can be found on the Contact Us page of this website.